Frequently Asked Questions

Upon admission, you will receive a packet of information of everything you need to know regarding your stay with us.
If you have additional questions, please don't hesitate to ask.
You can also call (626) 793-5114

Visiting hours

We recommend visiting from 8 am until 8 pm, after that time we lock our doors as most residents are asleep. But, you are welcome to visit 24 hours a day. Please call in advance for after hour visits to ensure access.

Visitor Info:

Is there a limit to how many people visit at one time? 

Children?

Pets?



Parking?

How do I find out about activities for the resident?

The Event Calendar is also posted here.

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.

A monthly calendar is posted in the hallways to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and family to visit and attend our special events.

Financial Matters

Participating Insurance Companies

• Private insurance

• Private Pay

• Medicare - Patients must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician's order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance rate is required. Over 100 days, Medicare does not cover Part A skilled nursing fees.

Daily Rate for Skilled Nursing Care

Available upon request – rates vary depending on resident’s needs and/or level of care.
Private room, Semi-private room, and Triple-occupancy rooms available.

Daily rates include room and board:

• Three meals per day served in main dining or rehabilitative dining areas

• Tray service, plus snacks

• Special diets upon physician order

• Daily assistance with activities of daily living (ADLs), i.e., dressing, bathing, ambulation, personal hygiene and needs

• Daily housekeeping service

• Bed and bathroom linens (less incontinent care linens)

• Administration of medications as prescribed by either attending/alternate physician

• 24-hour supervision by licensed Nursing personnel (R.N. or L.V.N.) and Certified Nursing Assistants

• Assistance with feeding

• Planned activities

• Recreational and occupational programs

• Drug regimen review

• Social services consultation

• Discharge planning and referral service

• Furnished rooms furnished in accordance with State and Federal regulatory agencies

PLEASE NOTE: The daily room rate does NOT include the following: Physician visit charges, dentist visit charges, medication and sundry items, resident care medical supplies and materials, incontinent care supplies/linens, special physician ordered therapies such as physical therapy, occupational therapy, respiratory therapy, diagnostic tests, and other specialized care procedures, etc.

Please Contact Us if you have any questions or for more information

Room Amenities:

Phone & Internet

We recommend that residents bring a cell phone. At your request, we can also help coordinate a landline with the phone company. Wireless Internet (Wi-Fi) access is available in every room and throughout the facility free of charge to both the residents and their visitors. Please see the Front Desk for password assistance.

Television

All rooms have televisions with DirectTV.

What is Social Services?

Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

What is an Ombudsman?

Clothing:

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Who is responsible for personal laundry?

Either way! Family/care giver can take laundry home, or laundry can be done at the facility. 
If a family/care giver is going to take care of laundry at home, please let the nursing station know. We request that family provide a hamper for clothes & pick it up twice a week.

Should you wish to have your laundry washed by us, please notify us upon admission. Make sure your loved ones’ clothing is appropriate for washing in an industrial washing machine at a temperature of 180 degrees and drying in these hot temperatures. Avoid bringing clothing that requires special care, or is subject to damage and fading. All clothing must be labeled with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

Mail:

Mail is delivered to residents personally on a daily basis except for weekends and holidays. Please address it to them as follows:

The Californian – Pasadena
Attn: ________ Room No. ___
120 Bellefontaine Street
Pasadena CA 91105

E-Greeting:

Also consider using our Send a Greeting feature here, on the website. You can also call us and we will hand deliver a note to your loved one residing in our facility. This feature is free of charge.

Personnel concerns?

Our primary concern is that your loved one feels comfortable here, and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our Social Services department. They will be able to address any apprehensions you may have regarding any particular staff members.

Financial, billing, and/or admission paperwork questions?

All financial and billing concerns should be addressed with our Business Office Manager. Please make an appointment to see our Business Office Manager by calling (626) 793-5114.

The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid and various insurances.

International ShakeOut Day